COMPUTER SERVICE DESK TECHNICIAN
- Program: Information Technology/Computer Careers
- Degree: Occupational Certificate
- Credits: Total Occupational Certificate Credits 24
- Academic Planning Guide:
The Computer Service Desk Technician is responsible for taking calls, troubleshooting, tracking and resolving issues for customers. This person must be an excellent communicator and troubleshooter who can excel in a fast paced environment. This certificate is designed for the individual seeking a position in the computer service desk environment. Students gain the skills necessary to operate, configure, and troubleshoot including an awareness of issues surrounding computer security in today's highly technological world. Students are also introduced to the concepts and practices required of an entry-level technology professional in an effort to prepare them to become service providers. Prerequisite: Basic computer literacy, familiarity with the Internet, college-level reading and communication ability, and proficiency in basic mathematics. All students must pass the Computer Literacy assessment test before registering for these courses.
Positions are available as a Computer Service Desk Technician, Computer System Specialist, and PC Technician.
- Understand changing role of IS Professionals.
- Describe issues surrounding computer security.
- Provide solutions using office suite.
- Perform basic operating system functions.
- Exhibit customer service skills.
- Utilize office suite personal information manager.
- Apply problem-solving methodologies.
- Provide critical-thinking solution strategies.
- Differentiate desktop vs. cloud apps.
- CCIS1000 Information Systems 3
- CCIS1005 Computer Security Awareness 3
- CCIS1080 Microsoft Office 2016 3
- CCIS1101 Windows 10 3
- CCIS1135 Desktop Linux 3
- CCIS2065 Help Desk/User Support 3
- CCIS2095 Outlook 2016 2
- CCIS2675 A+ Hardware Support 3
- CCIS2680 A+ Software Support 3
- CPLT1095 Office 365 Cloud Apps 1
Academic Planning Guide:
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