Information Technology/Computer Careers

Information Technology/Computer Careers

 

COMPUTER SERVICE DESK TECHNICIAN

The Computer Service Desk Technician is responsible for taking calls, troubleshooting, tracking and resolving issues for customers. This person must be an excellent communicator and troubleshooter who can excel in a fast paced environment. This certificate is designed for the individual seeking a position in the computer service desk environment. Students gain the skills necessary to operate, configure, and troubleshoot. Students are also introduced to the concepts and practices required of an entry-level technology professional in an effort to prepare them to become service providers. Prerequisite: Basic computer literacy, familiarity with the Internet, college-level reading and communication ability, and proficiency in basic mathematics. All students must pass the Computer Literacy assessment test before registering for these courses.

Program Title:
Information Technology/Computer Careers

Award Type:
Occupational Certificate

Credits: Total Occupational Certificate Credits 25
Award Outcomes:
  • Demonstrate proficiency in word processing, spreadsheets, presentations and databases.
  • Perform operating systems functions.
  • Utilize internet resources.
  • Apply basic networking functions.
  • Exhibit cooperative and customer service skills.
  • Demonstrate troubleshooting skills.
  • Demonstrate effective oral and written communication skills.

Career Opportunities:
Positions are available as a Computer Service Desk Technician, Computer System Specialist, and PC Technician.

Choose Total Occupational Certificate Credits 25 credits from the following areas:
Technical Studies Required: 25 Credits
CCIS1000 Information Systems 3
CCIS1080 Microsoft Office 2013 3
CCIS1101 Windows 8 3
CCIS1105 Network Essentials 4
CCIS1110 Windows Admin 1 3
or
CCIS1121 Linux Admin 1 3
or
CCIS1135 Desktop Linux 3
CCIS2065 Help Desk/User Support 3
CCIS2675 A+ Hardware Support 3
CCIS2680 A+ Software Support 3
Technical Studies Electives: 0 Credits
General Education Required: 0 Credits
General Education Electives: 0 Credits