COMPUTER SERVICE DESK TECHNICIAN

  • Program: Information Technology/Computer Careers
  • Degree: Occupational Certificate
  • Credits: Total Occupational Certificate Credits 25
  • Academic Planning Guide:

Overview

The Computer Service Desk Technician is responsible for taking calls, troubleshooting, tracking and resolving issues for customers. This person must be an excellent communicator and troubleshooter who can excel in a fast paced environment. This certificate is designed for the individual seeking a position in the computer service desk environment. Students gain the skills necessary to operate, configure, and troubleshoot. Students are also introduced to the concepts and practices required of an entry-level technology professional in an effort to prepare them to become service providers. Prerequisite: Basic computer literacy, familiarity with the Internet, college-level reading and communication ability, and proficiency in basic mathematics. All students must pass the Computer Literacy assessment test before registering for these courses.

Career Opportunities

Positions are available as a Computer Service Desk Technician, Computer System Specialist, and PC Technician.

Award Outcomes:

  • Demonstrate proficiency in word processing, spreadsheets, presentations and databases.
  • Perform operating systems functions.
  • Utilize internet resources.
  • Apply basic networking functions.
  • Exhibit cooperative and customer service skills.
  • Demonstrate troubleshooting skills.
  • Demonstrate effective oral and written communication skills.

Required Credits

Technical Studies Requirements 25 Credits
General Education Requirements 0 Credits

Elective Credits

Technical Studies Electives 0 Credits
General Education Electives 0 Credits

Academic Planning Guide: