Bio Med

Customized Training


Customized Training


Customized Training


Customized Training

Customized Training



We now offer a variety of continuing education and customized training opportunities for healthcare professionals in nursing and dental care. CTS has partnered with organizations such as Allina Hospitals & Clinics; North Memorial Hospital; Methodist Hospital to develop and deliver customized training for their healthcare teams. Programs include everything from skills training for Rapid Response Critical Care Teams with our state-of-the-art mobile simulation trailer to nursing assistant skills refreshers. 
Our nationally recognized instructors offer patient satisfaction and customer service programs, as well as leadership and cross-cultural training that can be customized for your workplace.  Courses may be offered on campus or delivered at your worksite.
As a health care professional, you help patients with their everyday needs, as well as help them remain comfortable and maintain a sense of stability throughout the healing process. Health care professionals are integral to a patient’s well-being and quality of life, and we are committed to developing and offering continuing education and customized training courses that will help prepare you for a successful career.


Katherine Stanley


New! Home Health Aide

According to the US Department of Labor statistics employment of home health aides is projected to grow by 50 percent between 2008 and 2018 as a result of the demand for home services for an aging population and cost cutting efforts to move patients out of hospitals and nursing care facilities as quickly as possible.

Home Health Aides help people who are disabled, chronically ill or cognitively impaired as well as older adults, who may need assistance, live in their own homes or in residential facilities instead of health facilities or institutions. They also assist people in hospices and day programs, as well as help individuals with disabilities go to work and remain engaged in their communities. Most aides work with elderly or physically or mentally disabled clients who need more care than family or friends can provide. Others help discharged hospital patients who have relatively short-term needs.

This state approved HHA course provides an overview of the nursing assistant’s role in home care.  It identifies issues related to working in homes including adjustments to delivering personal care, food and nutrition and homemaking responsibilities. Upon successful completion of this course the candidate is eligible to take the
Minnesota Nursing Assistant Competency Evaluation for Home Health Aides.  Individuals successfully completing this examination are placed on the Minnesota Nursing Assistant/Home Health Aide Registry.

Goals addressed in the course:
Identify the responsibilities and limits of the home health aide.
Describe ethics and confidentiality relating to home health aide.
Explain the client’s Bill of Rights.
Identify the importance of written and verbal reports to their supervisor and agency.
Explain the need for keeping information confidential.
Demonstrate ability to write a clear accurate report regarding care or service given.
Describe the needs of individuals with various client populations.
Identify the housekeeping and basic cleaning responsibilities of home health aide.


Please Note: To register for this course, you must have recently completed the Nursing Assistant program with HTC or another school, and/or be actively registered on the Certified Nursing registry (CNA) to attend this class.


Skills Review for Nursing Assistant/Registered

This course will refresh your skills as a nursing assistant, preparing you for success at the State nursing assistant exam. You will review and practice the 22 skills included in the exam, each demonstrated according to the state standards of testing. Wear loose, comfortable clothing and closed toe shoes with non-skid soles. Please note; completion of this course does not guarantee passage of the state NATO exam.


Creating Patient Satisfaction in Medical Clinics & Hospitals

Whether you rely on Press Ganey or other tools to measure your patients’ satisfaction, you know that happy patients are critical to the success of any healthcare organization. This customer service class will help you ensure that your patients are happy.
Used as the basis for customer service training programs written for Fairview University Health System, Park Nicollet Health Services, Metro Dentalcare and numerous clinics, hospitals and other care facilities throughout the nation, this program weaves the science of medicine into the humanity all patients bring to their health-care experience.

In this session you will learn:
Why service is critical for health-care organizations and the components by which service in medicine is judged
The four critical cornerstones for medical service success
How to communicate effectively with patients, staff and family members
How to handle emotional and difficult situations with care
The dynamics of working from your own personal power

Providing Extraordinary Service in Dental Healthcare

Used as the basis for customer service training presented to Metro Dentalcare, American Dental Association, American Academy of Dental Group Practices and Minnesota Dental Association and numerous dental practices throughout the nation this program weaves the science of medicine into the humanity all patients bring to their dental-care experience.

In this session you will learn:
Why service is critical for dental practices and the components by which service in dental health care is judged
The four critical cornerstones for the service success
How to communicate effectively with patients and staff
How to handle emotional and difficult situations with care

Paid Feeding Assistant Training

Paid-Feeding Assistant Training was developed and approved by the Minnesota Department of Health (MDH) and meets both federal and state minimum training course requirements for feeding assistant training.


In this session you will learn:
Feeding techniques
Assistance with feeding and hydration
Communication and interpersonal skills
Appropriate responses to resident behavior
Safety and emergency procedures, including the Heimlich maneuver
Infection control
Resident rights
Recognizing changes in residents that are inconsistent with their normal behavior
Recognizing the importance of reporting those changes to the supervisory nurse

Hospice and Palliative Care course is designed for nurses who encounter end-of-life patients in nursing homes, assisted-living facilities, and other settings. Participants will learn how to manage symptoms such as pain, nausea, anxiety, and restlessness. Meeting the needs of the actively dying patient will be discussed, as well as the moral and ethical issues involved in end-of-life care. The participant will leave with a solid knowledge base for planning and/or implementing care for this patient population.

Last updated by lgoff : 2015-03-23 09:56:24