OPT IN AND OPT OUT OF TEXT MESSAGES

Description

Before HTC can send a text message to a student, the person must first agree to receive text messages and any possible charges incurred. This is commonly called the “opt in/opt out” process and is available through the My Profile page in eServices. NOTE: The system sends a text message to only those recipients who have a Tech ID or Star ID and who have opted in to receive text messages from an institution.

Student Opt In

To turn text messaging on, the student accesses the text message page via the “My Profile” link in eServices:

  1. Login to eServices
  2. Click on My Profile on the top right of the student dashboard screen  


     
  3. Click on "Turn Text Messaging On or Off"


     
  4. Complete the Text Messaging Agreement. To turn text messaging on, the student must do all of the following:
    • Terms and Conditions: Read & Accept the text messaging agreement
    • School Info: Permit a school to send them text messages
    • Cell Phone Info: Validate their cell phone number.

Cell Phone Validation Rules

  1. To validate his or her cell phone number the student first confirms or provides a cell phone number and the name of the cell phone service provider.
    a.The system displays the cell phone number stored on the student record (phone type = PC (personal cell)
    which the student may change or leave as is.
    b. If no PC record exists, the system displays a blank field.
    c. The student selects from a predefined list of cell phone service providers.
  2. In response, the system does both of the following:
    a. Sends a text message to the student containing a random verification code.
    b. Displays a message explaining a text message was sent with a verification code that the
    student will need to enter on the text message page within five minutes.
    c. Next, the student enters and submits the validation code received in the validation text message.
  3. If the student entered the correct verification code within five minutes of submitting the changes to his or her cell phone information , the system does the following:
    a. displays a message indicating the student successfully validated the cell phone number
    b. displays the following message on the text message page: “You validated your cell phone information on MM/DD/YYYY.”
    c. displays the validated cell phone number and the cell phone service provider name on the text message page
    d. updates the student’s record
  4. If a student fails to provide a verification code or a correct code within 5 minutes of submitting the changes to his or her cell phone information, the system displays a message indicating the cell phone number was not validated.

Student Opt Out

The student wants to stop receiving text messages from a school. The student logs on to eServices and navigates to the text messaging page. The student selects the school he or she wants to remove from his or her list. The student confirms that he or she no longer wants to receive text messages from the selected school. The system sends a text message to the student to confirm the opt-out and instructs the student what to do if they opt out happened in error. The system updates both the eservices text message page and the student’s record.

NOTE:
(Text messages have a character limit of 160 characters, which includes the message plus the subject, and therefore data elements cannot be included in text messages. )


Last updated by ahalberg : 2016-09-21 16:57:02